FAQs
How can I get your RAYMOTO's catalog?
Contact us via contact form or email (chenjun@raymondhw.com).
Can RAYMOTO customize smart locks for my brand?
Yes, We specialize in OEM/ODM services, offering:
- Logo, packaging, and firmware branding
Custom finishes (colors, materials)
Unique features (access control, biometric upgrades)
Minimum Order Quantity (MOQ) negotiable for bulk orders.
How long does it take to deliver the customized products?
Typically 15–30 days after design confirmation, depending on complexity.
What’s the order process for bulk purchases?
Consultation: Contact us via contact form or email (chenjun@raymondhw.com).
Quote & Agreement: Receive a proposal with pricing and lead time.
Deposit: Secure production with a 30% deposit.
Production & QC: Rigorous testing before shipment.
Delivery: FOB or CIF terms available; logistics support provided.
Can I purchase the products which are not listed on your website？
Yes, we provide architectural hardware solutions. we can help you find new products with affordable price and stable quality.
What payment methods do you accept?
T/T, L/C, or PayPal
Do you provide after-sales support?
Warranty: 2 years for defects (excludes misuse)
Can I request a sample before bulk order?
Yesa, Sample costs are refundable with bulk orders.